ICT Group

For the Russian private equity firm, see ICT Group (Russia).
ICT Group, Inc.
Company typePublic
Nasdaq: ICTG
IndustryBusiness process outsourcing
Founded1983 (1983)
Defunct2010 (2010)
Headquarters
Newtown, Pennsylvania
,
United States
Number of locations
40 centers (2009)
Area served
Worldwide
ServicesCall centers
RevenueIncrease US$453,621,000 (2007)
Decrease US$-$7,053,000 (2007)
Decrease US$-11,809,000 (2007)
Total assetsIncrease US$225,600,000 (2007)
Total equityIncrease US$167,189,000
Number of employees
18,000 (2009)

ICT Group, Inc. was a multinational call center and outsourcing company based in the Philadelphia suburb of Newtown.[1]

During the Great Recession, ICT closed call centers in the United States and Canada; it also reduced staff numbers in the United Kingdom, Ireland and Australia, as part of a plan to move its operations to lower-wage countries.[1][2]

On February 2, 2010, ICT was acquired by Sykes Enterprises, Inc., a Tampa-based company.[2]

References

  1. ^ a b "ICT closing call centers, seeking lower-cost sites". American City Business Journals. January 5, 2009.
  2. ^ a b Laid-off worker sues ICT Group | GoErie.com/Erie Times-News


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